At Tribal Shoppe, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
- Returns are accepted only for defective or damaged products, except as required by applicable law.
- Customers must report issues within 24 hours of delivery.
- A clear, continuous, unedited unboxing video is required as supporting proof of damage or defects.
- Returns or refunds are subject to verification. Alternative evidence may be considered where legally required.
2. Non-Returnable Items
- Products returned due to personal preference or change of mind.
- Products damaged due to misuse, mishandling, or unauthorized alterations.
- Products without sufficient evidence of defects or damage.
Note: All returns are subject to verification by Tribal Shoppe, without affecting customers’ statutory rights under Indian consumer protection laws.
3. Refund Process
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- Once we receive your returned item, we will inspect it. If approved, your refund will be processed within 7-10 business days.
- Refunds will be issued via the original payment method.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@tribalshoppe.in with proof of purchase.
5. Shipping Costs
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- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Shipping charges are non-refundable.
For any further queries, please reach out to our customer support team at info@tribalshoppe.in or call us at (+91) 999-999-9999.
